Upset with a specific company customer support? Looking minutes on a utility bill to find a customer support phone number? Here is something to help you. What are the best support departments of Fortune 500 companies ? How can you reach them ? This American retailing company was founded in 1883 in Ohio and is the second largest U.S. general retailer based on revenue. A Fortune 100 company, Kroger has over 2,424 stores around the world and maintains its markets in 31 states. Its employees are represented by bargaining agreements and are known to deliver excellent services to their customers. Currently, it holds a 34.8% excellent customer service rating. A major airline based in the United States, Southwest Airlines is recognized as the largest low-cost carrier in the world. It is headquartered in Dallas, Texas and has over 46,000 employees as of August 2012. This airline company was established in 1967 but only adopted its current name in 1971. It has scheduled flights in over 89 destinations in the United States and one in Puerto Rico. Currently, it holds a 34.8% excellent customer service rating.
With over 10,000 stores in 20 countries, this supermarket chain has had a lot of practice keeping customers happy. ALDI stores are run by the principle that different is better, as long as that difference represents high quality and low hassles, throughout the customer experience. Patrons love them for their Twice as Nice Guarantee and commitment to selling only high-quality produce and food products at great value. Customers who shop here tout the small-town vibe, and friendliness of ALDI stores and employees. Check out these famous companies that originally had very different names. Lexus prides itself on customer service which runs as efficiently as its high-end automobiles. Ranked highest among luxury car brands for customer service by J.D. Powers for 17 years in a row, the Lexus customer service model takes into account who their customer will be in coming years, as well as who they are now. This focus on long-term satisfaction seems to have paid off–many people who love Lexus won’t drive anything else. Here’s why Lexus is also the most trusted car brand in America.
Great interactions begin with knowing your customers wants and needs. Customers love personalization. Get to know your customers, remember their names and previous conversations. If needed, make a note of what was discussed previously so you can refer to it the next time you meet. When Starbucks launched a new campaign focusing on improving relationships between their staff and customers, each person who introduced themselves by name received a free latte. In total, more than 350,000 free drinks were given away.
Many customer support reps are judged based on the number of emails they answer and close. This approach, that speed matters more than quality, can lower the quality and the incentive to deliver a great service. Research shows that customers prefer quality over speed. The best in class companies all scored highly in their replies. A high quality answer is always better than a low quality answer, even if the high quality response takes a little longer to compose. Another key finding from the study found that the best in class companies are not limited to one country. In fact, when we look at all countries that were included in the benchmark report, Scandinavian countries performed the best! (Tweet this!)
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